The Person on the Other End of the Line
This Customer Service Week, the extra mile starts with something simpler: making sure that when a customer, caller, or visitor...
Opinion
No Customers, No Brand! – John Kokome
In business, a dangerous illusion is that companies build brands on their own. They choose the name, design the logo,...
PODFEST NAIJA 2026: THE BIGGER STORY BEHIND THE SPEECH
When I first pitched the Keynote segment of PodFest Naija to the Deputy Governor of Lagos State, H.E. Dr. Kadri...
Rufai Oseni And His Brazen Style Of Journalism
Rufai Oseni And His Brazen Style Of Journalism By Lukmon Akintola Growing up, I watched a lot of television. It...
The 3am Version of Building a Business – Bidemi Oke
There was a stretch where I would wake up at 3am, heart going, before I even remembered why. Then I...
LEGAL OPINION: EFFECTS OF SUPREME COURT JUDGEMENT OF 24TH DAY OF SEPTEMBER 2026 (INEC VS. ZLP) ON PDP LATE DEFECTORS IN KWARA STATE
A. Introduction and Scope This opinion considers the effect of the Supreme Court's decision restoring Sections 77(5), (6), (7) and...
When Everything Works, Nobody Notices Operations – Giwa Oluwafisayo
Perhaps one of the most interesting things about working in Operations is that when everything is going well, nobody really...
Understanding the Complexity of Africa’s Market from an Executive Perspective – John Kokome
For many global executives, Africa is often described as the "next frontier." It is a phrase repeated so often that...
The Biggest Cost of Nigeria’s Crypto Stamp Duty isn’t 1.5%, it’s What Happens Next. – Bidemi Oke
There is a strange thing about regulation: everybody wants clarity until clarity comes with a bill. Given that is probably...
Can Regulation Build Trust in Crypto Markets? – Bidemi Oke
The first time a customer asks, is this platform safe? They are rarely asking about yourtechnology. They are asking a...
