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Polaris Bank Now Robber’s Den! Customers Recount Ordeals

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Mr. Innocent C. Ike’s led Polaris Bank Plc is fast becoming robber’s den. The bank according to the 2020 Nigerian banking reports has emerged top among commercial banks in the country that lost huge sums of money to various fraudulent practices.
According to checks by the magazine, Polaris lost close to N900 million to fraud perpetrated by hackers and those committed through insider jobs by employees of the deposit money bank.

According to the bank’s 2020 financial reports submitted to regulators such as the Central Bank of Nigeria, CBN and Nigerian Stock Exchange, NGX the figure represents over 90 per cent of the N2 billion stolen by fraudsters from commercial banks in the country within the period under review.


There are 22 commercial banks in Nigeria.
“This is an indication that the bank is still very prone to electronic and other proximate frauds despite its claim of investing huge funds in fire walls that can prevent funds from being stolen easily from the bank,” Adeyemi Joshua, a forensic expert in Lagos said.
What this tells us, the expert explained, is that “the bank has inadvertently opened its vaults to dangerous fraudsters and employees at the press of the button”.

Joshua’s admonition came amidst recent revelation that an employee of the bank stole N20 million from a customer’s account through wire transfer.
According to the details of the theft, the employee who doubles as the Account Officer of the customer, had within one week, sliced the huge amount from the account without thinking of the consequence.
Bubble, however, burst after the customer, who had been away from the country, returned to expose the fraud.

Details of the scam showed that within seven days, July 5 and 12, the amount was moved from the customer’s account, and shared into different accounts belonging to the thieving employee and his friends.
What makes the matter worse is that the bank’s management refused to act after the customer had made a formal complaint, leaving him dejected and agitated.
The bank on its part has been so embarrassed over the fraud that the management is still in shock and worried about a possible chain of reactions from other customers.
“No customer would allow himself to be made a guinea pig. Of course, the fraud would trigger negative feedbacks from other depositors. The theft does portend well for the image of the bank, particularly the new management. Customers do not want to feel that their deposit is not safe,” Folawari Divine, a customer relationship expert, told the magazine.
How did it happen, according to the testimony of the victim of the fraud?
He had travelled out of the country for three months and within this period did not receive the usual email report tracking his account. So, he decided to take the bull by the horn.

According to him, ‘I decided to come to Nigeria last week and found out my savings account had been tampered with by the staff of Polaris Bank, Computer Village branch, Ikeja, Lagos. Over N20 million was stolen from me.
“For the three months, I realised I stopped receiving my monthly email alerts, which bothered me. On June 18, 2021, I received an alert of a debited sum of N50, so I called the customer service (number) immediately and the lady asked if I was familiar with the name Ismail Bello and I responded that it sounded familiar but I couldn’t remember.
“She said the person was my account officer, so I asked her what would my account officer want to do with N50?
“She said he might do that to track my balance, so I asked how much is my balance at the moment and she told me the exact amount I was expecting to hear.
“So I told her to please block my account and that no one is authorised to make any withdrawal except me and that it has to be me coming physically and she claimed she did it.
“So arriving in Nigeria on Saturday, 17th of July at about 11:45am, I got to my branch where I opened the account and was told I didn’t have enough balance in my account.
“At first, I thought it was a joke, so one of their staff members came to me and showed me a fake Nigerian passport that was used to create an online banking.

“According to what one of their staff members showed to me, I could see they have a record. I called in on June 18 requesting that they should block my account.
“I requested for a printout copy of the statements and I saw how my money was being transferred on a daily basis to different accounts.”
What surprised the customer the most, is that the money was moved out of his account after he had instructed that the account be blocked.
According to him, “They transferred the money after I had blocked the account, I think the so-called Ismail Bello removed the N50 intentionally to see if I would visit the bank. Maybe because he didn’t see me, he and others thought something bad had happened to me and stole my money”.
Chris Adegbe another financial expert said “There are many questions to be asked concerning this particular case. The customer had demanded that his account be blocked after he noticed that the same had been debited without making a withdrawal.
“Did the bank actually block the account? It is very obvious they did not from the customer’s testimony. Two things will suffice here: it calls to account the functionality of the bank’s customers’ service whether it’s working or not. Another possibility is that a ring exist in the bank that cuts across various departments working together for a determined purpose.
“Part of what the bank should be doing right now is to interrogate its system to determine whether it has been breached at a certain point. Who are the employees involved, and to what extent the involvement of the ‘sections’ that are supposed to play a role in blocking the account when infractions were noticed,” he said.
He explained further that “another possibility is that the bank does not have the capacity to block any account as being claimed.
“What that means is that customers’ deposits are not safe in their accounts. Take for instance, that a customer’s account is tampered with, like this one, and he discovers hoping that the bank will block the account on his instruction. That customer may just find out that his account will be emptied by the time he eventually visits the bank to register a formal complaint,” he added.
“The most important issue in all of this is that, If you can no longer trust your Account Officer, who is supposed to ensure that your account is not tampered with, who then can you trust?” he said.
According to the bank’s annual report obtained by The Source, the Innocent-led bank recorded a total of 134 cases of fraud in 2020 which comprise seven fraud categories.

The report indicates 43 Automated Teller Machines, ATM fraud; three Internet bank fraud; 46 mobile fraud; three impersonation fraud, one cheque theft, 25 outright theft and 113 general fraud cases.


A further breakdown of the fraud indicates that ATM theft cost the bank over N830 million, Internet bank N37 million, while mobile and impersonation fraud cost the bank N16 million and N989,700 respectively.
Additionally, the bank lost N30 million to outright theft, N21 million to general fraud and N1 million to cheque theft.


Meanwhile, a critical look at some banks indicates a fall in the number of fraud cases, compared to the 2019 Financial year. For instance, Access Bank lost N138 million, N197 million lower than what it suffered in the previous year; Fidelity Bank Plc, according to its financial report, is also lucky this time around as its fraud cases within the year fell by N315 million.


Rasheed Bolarinwa, the spokesman of the bank did not take his calls when the magazine reached out to him to respond to the issue.


-culled from The Source online

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FIRSTCAP CLOSES N4.46BN LAPO MFB SPV PLC SERIES 1 BOND, DEEPENS ACCESS TO LONG TERM CAPITAL

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IMG_5294 L-R: Chief Finance Officer, LAPO Microfinance Bank, Emmanuel Igiehon; Managing Director, LAPO Microfinance Bank, Cynthia Ikponmwosa; Managing Director, FirstCap Limited, Ukandu E. Ukandu, and Head of Capital Markets, FirstCap Limited, Oluseun Olatidoye, at the LAPO MFB SPV Plc Series 1 Bond Issuance Signing Ceremony recently held in Lagos.

Lagos, Nigeria – April 2026 — FirstCap Limited, a leading investment banking firm and subsidiary of FirstHoldCo Plc., has successfully closed the ₦4.46 billion Series 1 Bond Issuance by LAPO MFB SPV Plc, reinforcing its strong leadership in Nigeria’s debt capital markets and deepening access to long term funding for high impact sectors.Acting as Lead Issuing House, FirstCap structured the fund raising on behalf of LAPO MFB SPV Plc (a company sponsored by LAPO Microfinance Bank Limited to mobilise institutional capital targeted at SME financing, renewable energy expansion, and digital financial services, three critical drivers of inclusive and sustainable economic growth in Nigeria.The transaction is underpinned by a compelling impact thesis, with proceeds strategically deployed to support small businesses and clean energy initiatives. The microfinance sector continues to demonstrate resilience and strong fundamentals positioning the issuance at the intersection of growth, sustainability, and financial inclusion.Commenting on the transaction, Ukandu E. Ukandu, Managing Director, FirstCap Limited, said:

L- R: Company Secretary, LAPO Microfinance Bank, Peggy Idehoy; Managing     Director, LAPO Microfinance Bank, Cynthia Ikponmwosa; Managing Director, FirstCap Limited, Ukandu E. Ukandu; Chief Finance Officer, LAPO Microfinance Bank, Emmanuel Igiehon, at the LAPO MFB SPV Plc Series 1 Bond Issuance Signing Ceremony recently held in Lagos.

“This successful issuance underscores our strategic commitment to directing capital where it delivers measurable economic impact. At FirstCap, we partner with institutions that have the scale, discipline, and vision to transform markets, and LAPO exemplifies these qualities.The ₦4.46 billion bond is positioned to be a catalyst for SME growth, expanded energy access, and broader financial inclusion. We remain committed to structuring transactions that are not only bankable, but impactful and aligned with Nigeria’s long term economic trajectory.”FirstCap Limited remains committed to leading from the forefront of Nigeria’s capital markets, structuring transactions that are bankable, impactful, and investable, while supporting the future trajectory of Nigeria’s economic development.”

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Why African Crypto brands must communicate like Banks, not startups – John Kokome

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Across Africa, cryptocurrency has evolved from a fringe experiment into a serious financial instrument. From remittances and cross-border trade to inflation hedging and digital savings, millions of Africans now interact with crypto not as speculation, but as utility. Yet while the market is maturing, many African crypto brands are still communicating like Silicon Valley startups, fast, flashy, informal, and overly obsessed with hype. That approach may have worked in the era of early adoption. It will not sustain trust in the era of mainstream finance.The future belongs to crypto brands that communicate like banks.This does not mean becoming boring, bureaucratic, or detached. It means understanding that financial services are built on trust, clarity, consistency, and accountability. Customers can forgive a fashion brand for vague messaging. They cannot forgive a financial platform for uncertainty.Across the continent, trust remains one of the biggest barriers to financial innovation. Consumers have witnessed collapsed schemes, frozen wallets, rug pulls, and overnight disappearances disguised as “investment opportunities.” Many people do not distinguish between legitimate blockchain businesses and opportunistic fraudsters. To the average customer, they often look the same: sleek logos, social media promises, referral bonuses, and aggressive influencer marketing.That is where communication becomes strategic.Banks spend decades refining the language of confidence. They explain risk. They publish policies. They reassure customers during uncertainty. They understand that silence during a crisis can trigger panic. Crypto brands operating in Africa must adopt the same discipline.When customers ask where their funds are stored, how transactions are processed, what happens during delays, or how disputes are resolved, the answers should not be buried in jargon-filled FAQs. They should be visible, simple, and repeated consistently across channels.In practical terms, this means moving away from the startup culture of “move fast and explain later.” Financial trust does not work that way. If a platform experiences downtime, users should hear from the company immediately. If regulations change, brands should educate users calmly and clearly. If there are risks, they should be disclosed honestly, not hidden beneath marketing slogans.African regulators are also paying closer attention to the digital asset sector. From the Central Bank of Nigeria to the Securities and Exchange Commission, institutions increasingly want visibility, compliance, and consumer protection. This should not be seen as hostility. It is a signal that crypto is entering the serious room of finance.And in serious rooms, communication standards matter.The brands that will thrive are not necessarily the loudest on social media. They will be the most credible. They will issue timely updates, publish transparent policies, train customer-facing teams, respond professionally to complaints, and speak with the calm authority expected of custodians of value.Take remittances as an example. Many Africans use crypto rails because traditional transfers can be expensive or slow. But if a user sending school fees from United Kingdom to Nigeria encounters a delay, speed is no longer the only concern. Assurance becomes everything. A prompt explanation can retain a customer. Silence can lose them forever.This is where African crypto brands have a strategic advantage. They understand local realities better than many global competitors. They know the pain of currency volatility, settlement delays, and fragmented payment systems. But local relevance alone is not enough. They must pair innovation with institutional-grade communication.At FlashChange, for instance, the broader lesson is clear: in a trust-sensitive market, users do not only buy rates or speed. They buy confidence. Every message, update, customer response, and public statement contributes to that confidence.The next growth phase of crypto in Africa will not be won solely by technology stacks, token listings, or referral campaigns. It will be won by reputation.Banks learned long ago that money moves where trust lives. Crypto brands on the continent must learn the same lesson, and fast.Because if you are handling people’s value, their savings, or their transfers, you are no longer just a startup. You are a financial institution in the public mind. Communicate accordingly.John Kokome is the Corporate Communications Manager at FlashChange, a fintech platform redefining secure digital asset exchange. With experience across fintech, cryptocurrency, telecoms, and development communications in Africa. He currently leads strategic storytelling, reputation management, and stakeholder engagement initiatives at the company, focusing on building trust, transparency, and financial literacy in the digital assets space. John’s work sits at the intersection of policy, technology, and public perception, with a strong emphasis on Africa-first narratives and responsible innovation. He has contributed opinion pieces and thought leadership articles on governance, youth empowerment, branding, and Nigeria’s evolving digital economy.

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Sterling Bank, One Foundation, Sunbeth, Partners Strengthen Climate Action With Nationwide Cleanup, Beach Adoption

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In a bold move to strengthen environmental protection across Nigeria, Sterling Bank, in collaboration with Sterling One Foundation, Lagos Waste Management Authority, Sunbeth, community volunteers, and partner organizations, are set to launch The Great Nigeria Cleanup, a nationwide environmental movement taking place on April 25, 2026.Spanning all six geopolitical zones, and aligned with the United Nations Decade ofAction, this initiative will mobilize citizens across Lagos, Abuja, Ogun, Osun, Cross River, Delta, Bayelsa, Ebonyi, Abia, Enugu, Imo, Sokoto, Kano, Benue, Plateau, Kogi, and Katsina, reinforcing the urgency of sustained, community-led efforts to combat plastic and waste pollution and restore the health of Nigeria’s environment.Speaking on the initiative, Temitayo Adegoke, Chief Operating Officer of SterlingBank stated: “At Sterling, we believe that real impact happens when institutions and individuals come together with a shared purpose. The Great Nigeria Cleanup is our collective opportunity to not only clean our surroundings but to redefine how we care for our environment. This is about building a culture of responsibility and pridethat will outlive this moment.” Also commenting, Olapeju Ibekwe, CEO of Sterling One Foundation added: “Thefuture we want for Nigeria depends on the actions we take today. The Great NigeriaCleanup is about more than sanitation, it is about dignity, wellbeing, and shared responsibility.We are proud to be part of a movement that empowers people acrossthe country to take ownership of their environment.”As Nigeria continues to face growing environmental challenges, including wastemanagement and urban pollution, The Great Nigeria Cleanup stands as a timelyand urgent response, one that brings together government, private sector, andcitizens to drive meaningful, lasting change.

On April 25, Nigerians everywhere are encouraged to step out, show up, and be part of this historic movement. Because a cleaner Nigeria is not just a vision, it is a responsibility we all share. //Ends.About Sterling Bank LimitedSterling Bank is a full-service national commercial bank in Nigeria and a member ofSterling Financial Holdings Group. With a heritage of more than 60 years, the bankhas evolved from Nigeria’s pre-eminent investment banking institution to a trusted provider of retail, commercial, and corporate banking services.Sterling is a forward-thinking financial institution committed to transforming lives through innovative solutions, exceptional service, unwavering integrity, and a steadfast focus on its HEART strategy, which centers on Health, Education,Agriculture, Renewable Energy, and Transportation. As pioneers in digital banking and financial inclusion, Sterling continues to lead by example, showing how purpose-driven leadership can deliver transformative outcomes for individuals,businesses, and society at large.Guided by a culture of innovation and a passion for excellence, Sterling Bankremains dedicated to redefining the banking experience for millions of customers across Nigeria. For more information visit https://sterling.ng/About Sterling One Foundation (SOF) is a registered non-profit focused on tackling the root causes of poverty in Nigeria, and Africa through interventions and social impact programmes across three critical sectors namely: health, education and climate action & food security. Gender Equality and women empowerment are integrated as a cross-cutting priority across all our programming areas. The Foundation’s programmes adopt a central theme of prioritizing partnerships for the achievement of the Sustainable Development Goals (SDGs). For more information visit onefoundation.ng.

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