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Interswitch Releases ‘State of UX in Financial Apps: Nigeria Report 2025’, Highlighting User Experience as the Next Competitive Frontier in Digital Banking
Lagos, Nigeria — February 17, 2026 — Interswitch, one of Africa’s leading integrated payments and digital commerce companies, has announced the release of its latest industry report, the State of UX in Financial Apps: Nigeria Report 2025. The report provides a comprehensive, data-driven assessment of user experience (UX) across Nigeria’s leading financial applications and outlines practical insights to guide the evolution of digital banking and financial services. Drawing on extensive user research conducted in 2025, the report includes evaluations of leading financial apps, surveys of hundreds of users, and in-depth interviews. Nigerians were asked a simple but revealing question: “What would you like to see in your bank’s app?” Their responses pointed to rising expectations around speed, clarity, transparency, personalization, trust, and effective in-app support. As a long-standing infrastructure provider connecting banks, fintechs, merchants, and consumers and also, considering the central role it plays in the provision of Mobile Financial Services (MFS) within the ecosystem, , Interswitch brings a unique ecosystem-wide perspective to the analysis. This position enables the company to identify patterns in how users interact with financial apps at scale, and to highlight systemic strengths, gaps, and opportunities shaping the digital finance experience.Speaking on the release, Cherry Eromosele, the Executive Vice President, Group Marketing and Communications of Interswitch, said: “User experience is no longer a cosmetic layer in financial services, it is the product itself. As digital channels become the primary way people engage with financial institutions, trust, simplicity, and reliability are what truly differentiate one platform from another. This report reflects real user voices and rigorous analysis and is intended to help banks and fintechs design services people genuinely understand, trust, and enjoy using. Improving experience is essential to deepening inclusion and sustaining the next phase of digital finance growth.”
The report finds that while core transactions such as transfers generally perform better than other tasks, significant usability challenges remain across bill payments, airtime purchases, error handling, and in-app support. Notably, 71% of Nigerians surveyed said they find help options within their financial apps ineffective, making in-app support one of the weakest points in today’s digital banking experience. Users cited unclear error messages, limited real-time guidance, and overly complex interfaces as recurring sources of frustration. Using globally recognised usability principles, including those developed by Jakob Nielsen, the study evaluates financial apps against best practices in areas such as system feedback, error prevention, consistency, flexibility, and accessibility. While progress has been made in transparency and reliability, the findings point to clear opportunities to design more intuitive, supportive, and human-centred experiences. Beyond user insights, the report incorporates perspectives from product leaders and designers across the financial services ecosystem, reinforcing the importance of collaboration, continuous testing, and user-led decision-making in raising UX standards. By publishing the State of UX in Financial Apps: Nigeria Report 2025, Interswitch aims to contribute to a broader global conversation on how user experience can drive trust, adoption, and long-term value in digital financial services. The report is now available to financial institutions, fintech operators, regulators, product leaders, and the wider technology communityhere
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Nestlé Nigeria Convenes Stakeholders at Nestlé for Good Summit to Advance Nutrition, Community, and Sustainable Food Systems Agenda
Captions: Victoria Uwadoka, Corporate Communications, Public Affairs and Sustainability Lead at Nestlé Nigeria,(left); Patricia Ekaba, Head of Corporate Communications, Public Affairs and Sustainability for Central and West Africa,(middle); Mrs Folashade Bada Ambrose-Medebem, Honourable Commissioner, Commerce, Cooperatives, Trade and Investment, Lagos State; Wassim Elhusseini, Managing Director and CEO of Nestlé Nigeria PLC, at the Nestle for Good Summit held in Lagos, recently
Nestlé Nigeria has convened government representatives, healthcare professionals, development partners, academia, industry leaders, civil society organisations, and the media at the Nestlé for Good Summit 2026, a stakeholder platform focused on advancing practical, collaborative solutions to improve nutrition outcomes, strengthen communities, and support more sustainable food systems in Nigeria. At a time when Nigeria continues to navigate evolving nutrition, public health, and food system challenges, the Summit provided a timely forum for cross-sector dialogue on how to drive meaningful and scalable impact. Held in Lagos, the Summit brought together key stakeholders including the Honourable Commissioner for Commerce, Cooperatives, Trade and Investment, Lagos State, Mrs. Folashade Bada Ambrose-Medebem, and the Honourable Commissioner for Health, Professor Akin Abayomi, alongside leaders from development organisations, public health institutions, and the private sector. The discussions centered on practical pathways to improving nutrition across the life stages, strengthening local food systems, and building more resilient communities. Participants explored the role of partnerships in addressing interconnected challenges spanning nutrition, livelihoods, and environmental sustainability. Speaking at the event, the Managing Director and Chief Executive Officer of Nestlé Nigeria PLC, Wassim Elhusseini, said the Summit reflects Nestlé’s long-standing belief that creating shared value is fundamental to how the company operates. “At Nestlé, we are guided by a simple but powerful purpose: to unlock the power of food to enhance quality of life for everyone, today and for generations to come. Delivering good food consistently and at scale depends on strong systems across the value chain — from responsible sourcing and manufacturing to distribution, livelihoods, capability development, and environmental sustainability,” he said. He added that Nestlé for Good provides a clearer, more connected expression of how the company delivers impact across Nutrition, Thriving Communities, and the Planet. In her keynote address, the Honourable Commissioner for Commerce, Cooperatives, Trade and Investment, Mrs. Folashade Bada Ambrose-Medebem, commended Nestlé Nigeria for convening stakeholders around issues critical to both public wellbeing and economic development. “The conversations we are having today are not only about food. They are about human capital, productivity, public health, economic growth, and ultimately, the future of our society,” she said. She also underscored the importance of sustained collaboration across government, industry, development institutions, and communities in delivering improved nutrition outcomes at scale. Providing further perspective on the company’s approach, Victoria Uwadoka, Corporate Communications, Public Affairs and Sustainability Lead at Nestlé Nigeria, noted that the platform helps bring together the full scope of Nestlé’s impact. “Nestlé for Good is not simply about showcasing individual initiatives. It is about demonstrating how our products, sourcing, partnerships, and community investments connect in practical ways to support healthier lives and more resilient communities,” she said.Also speaking, Patricia Ekaba, Head of Corporate Communications, Public Affairs and Sustainability for Central and West Africa, highlighted the importance of long-term, system-focused thinking. “Sustainable progress requires looking beyond short-term interventions. Business growth and social progress are interconnected, and lasting impact comes from creating value for both the business and the communities it serves,” she said. A key feature of the Summit was an impact showcase, where participants engaged with real stories of beneficiaries connected to Nestlé’s initiatives in women empowerment, youth capability development, dairy development, and environmental sustainability. These stories illustrated how targeted interventions across the value chain are contributing to improved livelihoods, stronger communities, and more sustainable practices. The Summit also provided an opportunity for stakeholders to experience how Nestlé’s products and initiatives contribute to nutrition, livelihoods, and sustainability across different stages of the food system. The Nestlé for Good Summit marks an important step in deepening dialogue and strengthening partnerships that can translate into measurable progress. As Nigeria continues to address complex nutrition and development challenges, Nestlé Nigeria remains committed to working collaboratively with stakeholders to drive practical solutions that improve quality of life at scale.
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Quickteller, Verve Champion Storytelling Excellence at the 12th AMVCAs
L-R; Lateef Adedimeji, Actor; and Dr. Cherry Eromosele, Executive Vice President, Group Marketing and Communications, Interswitch, presenting the Best Writing (Movie and Series) award, sponsored by Verve, at the 12th AMVCAs which held recently in Lagos.
The 12th edition of the Africa Magic Viewers’ Choice Awards (AMVCAs) brought together the very best of African film and television in a vibrant celebration of storytelling, creativity, and cultural expression, while also highlighting the systems that help make experiences like this seamless and engaging.
As one of Africa’s most influential entertainment events, the AMVCAs once again convened the continent’s leading creatives and industry voices in Lagos, Nigeria for a weekend that spotlighted excellence, creativity, and the expanding reach of African film and television. At the heart of this year’s AMVCA activities were Quickteller and Verve, Interswitch’s flagship brands, both of which played a strategic role in enhancing engagement and elevating key moments across the event.
The brands’ involvement went beyond visibility. Quickteller and Verve sponsored three key category awards that celebrate the depth and craftsmanship behind African storytelling. Quickteller backed the Best Music Score category award, while Verve supported both Best Writing in a Movie category award and Best Writing in a TV Series category award, recognising the creative brilliance behind the music and storytelling that shape unforgettable screen experiences.
The Best Music Score category award featured an impressive lineup of nominees, including Duval Timothy and CJ Mirra for their work in ‘My Father’s Shadow’, Nissi Ogulu for ‘Cold Dishes’, and Tolu Obanro, recognised for both ‘Gingerrr’ and ‘The Party’. On the awards night, Duval Timothy and CJ Mirra emerged as the winners for their work in the movie, ‘My Father’s Shadow’, a testament to the power of music in shaping cinematic storytelling.
In the writing categories, the spotlight fell on the creative minds shaping Africa’s film and television narratives. From ‘The Herd’ and ‘Blackout’ to ‘MTV Shuga Mashariki’ and ‘The Party’, the diversity and strength of storytelling on display reflected an industry that continues to evolve in both depth and global relevance. Wale Davies took home the award for Best Writing in a Movie for his work in ‘My Father’s Shadow’, while Annette Shadeya, Natasha Likimani, Mkamzee Mwatela, Arnold Mwanjila, and Makgano Mamabolo won the Best Writing in a TV Series award for their work in the TV Series, ‘MTV Shuga Mashariki’, further highlighting the richness of African storytelling.
Interswitch’s support for the AMVCAs was underscored by a high-level delegation on the AMVCA stage; Dr. Cherry Eromosele, Executive Vice President, Group Marketing and Communications, presented the Best Writing in a Movie category award while Franklin Ali, Group Chief Human Resources Officer, presented the Best Music Score category award.
Together, these appearances reinforced a simple but powerful message that supporting creativity means showing up, not just in name, but in presence and participation. Beyond the awards, Interswitch extended its presence across key moments of the AMVCA experience.
At the Cultural Day celebration held at Federal Palace Hotel, Lagos, the vibrancy of African heritage set the tone for a weekend that celebrated identity as much as achievement. This energy carried through to the main awards ceremony at Eko Hotel and Suites, Lagos, where storytelling, style, and spectacle came together in a seamless blend of culture and entertainment.
Across both touchpoints, Interswitch delivered engaging on-site activations that connected guests with the capabilities of Quickteller and Verve. The AMVCAs are no longer just a celebration of African storytelling; they are a reflection of a growing creative economy.
For Interswitch, supporting this platform is part of a broader commitment to enabling the ecosystems where culture, creativity, and commerce intersect. Through Quickteller and Verve, the company continues to enable access, participation, and meaningful experiences across industries that shape everyday life. And at this year’s AMVCAs, both brands played a role in supporting the stories, talent, and creativity that brought the celebration to life.
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Interswitch Deepens Support for Federal Revenue Collection on RevOP Platform
Interswitch, one of Africa’s leading integrated payments and digital commerce company, has reinforced its role in supporting Federal Government revenue collection through its continued participation as a Payment Service Solution Provider (PSSP) on the Revenue Assurance and Optimization Platform (RevOP). The move underscores Interswitch’s ongoing contribution to strengthening public sector payment infrastructure and supporting Treasury Single Account (TSA) collections in Nigeria. It also reflects the Federal Government’s sustained push to improve transparency, enhance revenue assurance, and enable real-time visibility into collections across Ministries, Departments, and Agencies (MDAs). Through its integration with the RevOP platform, Interswitch continues to enable secure, end-to-end processing of payments initiated via the portal. Transactions are seamlessly routed into the TSA framework, ensuring compliance with Federal Government financial regulations while supporting efficient and accountable revenue management. Leveraging its robust payment infrastructure, Interswitch facilitates multiple payment channels, including card and digital payments, delivering a seamless and reliable experience for citizens, businesses, and government agencies fulfilling their payment obligations. Speaking on the development, Muyiwa Asagba, Managing Director, INCLUSIO at Interswitch, said the company remains committed to supporting government-led financial reforms through secure and efficient payment solutions. “Interswitch is proud to continue supporting the Federal Government’s drive toward greater transparency and efficiency in public revenue management. Our role on the RevOP platform reflects our commitment to delivering secure, seamless, and compliant payment infrastructure that enables all stakeholders to meet their obligations with confidence,” he said. Interswitch’s continued role on the platform builds on its longstanding experience in supporting critical national payment infrastructure and collaborating with regulatory and financial institutions to drive digital transformation across Nigeria’s public sector. Its infrastructure is designed to ensure high transaction uptime, real-time processing, and secure data handling, all essential for effective public revenue collection. By deepening its participation on the RevOP platform, Interswitch further strengthens its position as a trusted partner within Nigeria’s evolving digital payments ecosystem, while continuing to support initiatives that promote fiscal transparency, operational efficiency, and sustainable governance across government institutions.
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