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9 Payment Service Bank Celebrates 2024 Customer Service Week with Impressive Activities

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Lagos, October 2024 — 9 Payment Service Bank (9PSB), Nigeria’s leading digital payment service bank dedicated to advancing financial inclusion, celebrated the 2024 Customer Service Week, themed: “Above and Beyond.” The celebration featured recognition of top performing Service Location Partners, an informative webinar for staff and partners, alongside cultural activities that underscored the bank’s dedication to exceptional customer service.The week-long celebration, which took place from October 7th to 11th, united organizations worldwide to recognize the essential role of customers and partners in driving business success.At the closing ceremony held at the bank’s headquarters in Lagos, Chief Executive Officer and Managing Director Branka Mracajac highlighted the significance of this year’s theme, which aligns with 9PSB’s mission to provide outstanding banking services.“We are proud to join organizations around the world in expressing our heartfelt gratitude to our customers and Service Location Partners for their steadfast support and loyalty,” Mracajac stated. “Our commitment to going ‘above and beyond’ is reflected in our innovative and tailored banking solutions. Our customer experience team is dedicated to ensuring that every interaction is positive and fulfilling.Mracajac further remarked, “Today, we honour our customers and recognize our exceptional partners whose contributions have been integral to our success. Your efforts are invaluable, and we remain committed to delivering quality and outstanding service as we collectively strive to bridge the financial inclusion gap through our mission to Bank9ja.’”

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Business and Brand

Nestlé Nigeria Unveils Golden Morn 3in1: Affordable Nutrition Meets Convenience

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Nestlé Nigeria has once again demonstrated its commitment to providing accessible
and affordable nutrition with the launch of Golden Morn 3in1, Nigeria’s first fully
ready-to-eat cereal. This product combines Nigeria’s favorite Maize and Soya cereal
with milk, requiring only the addition of water to serve a complete meal that can be
enjoyed at any time of the day.
Golden Morn, the cherished homegrown family cereal born in 1986, has since grown
into the most consumed cereal in Nigeria. Building on this rich heritage, Golden Morn
3in1 is the first ready-to-eat cereal in Nigeria, offering consumers unparalleled
convenience and cost savings in every pack.
Speaking at the launch event, Wassim Elhusseini, Managing Director and CEO of
Nestlé Nigeria, emphasized the company’s consumer-focused approach to
innovation: “Golden Morn 3in1 represents a significant advancement in convenience
and affordability, making it easier than ever for families to enjoy a nutritious meal.
Developed over a two-year period through meticulous research and consumer
insights, this product delivers the right balance of nutrition and taste at a price that
works for Nigerian households.”
The product comes at a time when access to affordable, balanced diets remains a
challenge for millions of Nigerians. According to the The State of Food Security
and Nutrition in the World 2024 Report titled Financing to end hunger, food
insecurity and malnutrition in all its forms, an estimated 172 million Nigerians
were unable to afford a healthy diet in 2022. This reality underscores the urgent
need for accessible and affordable nutrition.

Omofasa Orhiunu, Category Manager for Healthy Cereals at Nestlé Nigeria,
highlighted the product’s role in addressing this nutrition gap: “With no fewer than
172 million Nigerians unable to afford a healthy diet, we recognize the urgent need
for solutions that provide affordable, nutritious meals. Retailing at an affordable
N300, Golden Morn 3in1 is fortified with GRAINSMART protect—a smart
combination of iron, vitamins —to support immunity while also providing protein,
calcium, and fibre for digestive health.”

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Business and Brand

Arsenal vs Chelsea, Fulham vs Spurs for Live Streaming on Showmax

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Title-chasing Arsenal will, on Sunday, host London rivals, Chelsea, in a Premier League clash of huge importance to both teams. The match, which kicks off at 2.30 PM, is available for live streaming on Showmax. Second-placed Arsenal, who trail league leaders, Liverpool, by a whopping 15 points, are convinced that they still can win the Premier League title despite the recent indifferent form. The Mikel Arteta-coached side have won only two of their last five games, losing one and drawing two to leave them with a mountain to climb. A victory over Chelsea would narrow the gap between them and Liverpool, who do not play in the Premier League until April, to 12 points. Anything short of that is a further erosion of their already slender chances of the title. Chelsea, who have been inconsistent after a bright start to the season, moved into the Champions League places last weekend on the back of a labored 1-0 victory over relegation-threatened Leicester. They will have to be at their best against determined, even if injury-ravaged Arsenal, to get anything from the game and keep alive their hopes of playing Champions League football next season.Another London derby is available on Sunday when Fulham host Tottenham Hotspur at 2.30 PM. On Saturday, Premier League defending champions, Manchester City, host the fearless Brighton, who have caused headaches for bigger teams this season under coach Fabian Hürzeler. The match is available for live streaming at 4 PM. The wheels have come off City’s campaign, as they sit fifth on the table and are at the risk of missing out on the Champions League if things do not improve fast.Also available for live streaming at the same time are games between relegation candidates, Ipswich and implausibly third-placed Nottingham Forest; Southampton at home to Wolves as well as rejuvenated Everton at home to West Ham. The day’s diet of live games comes to an end with the impressive Andoni Iraola-managed Bournemouth hosting Thomas Frank’s often resilient Brentford side. This season, Bournemouth, ninth on the log, have been impressive at home, beating Manchester City, Arsenal and smashing Newcastle 4-1 away from home. Their recent form has been dire with three losses and one win in five games. Brentford, who sit 12th, have no relegation worries. They have won two wins and two losses from the last five games. The weekend games will end with the doomed Leicester City hosting the wretched Manchester United, who sit in an unfamiliar 14th position. Kick-off is at 8 PM. Fans can catch all the weekend’s action, live on Showmax Premier League mobile. Sign up at www.showmax.com.

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Solar Stories: Powering Africa’s Remote Communities

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A partnership between MultiChoice Africa and The Earthshot Prize has helped to showcase the impact of the climate entrepreneurs working to solve the continent’s energy and environmental challenges.

In Africa, national grid electricity has not achieved universal penetration and is often unreliable. Rural areas are particularly affected. The International Energy Agency estimates 600 million people in sub-Saharan Africa, or 43% of the population, lack access to electricity. 

The key to development is electricity. Without it, communities must generate their own power for cooking, lighting and heating, and they are robbed of a wealth of other opportunities – especially internet connectivity.

This means many outlying African communities must power their homes using wood fuel. Besides having limited energy applications, wood burning has a double negative impact: it causes deforestation, and it also generates significant carbon emissions. 

Carbon-heavy kerosene and diesel generators are other alternatives for lighting and cooking, but these also negatively impact the environment and affect people’s health and quality of life.

For Africa, the most viable solution to this energy dilemma is to establish mini-grids and stand-alone systems, to power the needs of the people in the immediate area. As a mini-grid driver, solar energy offers an impactful alternative for communities across Africa and other emerging economies. 

A pan-African company named d.light has embraced the solar opportunity, working to make life brighter for millions of people by bringing clean, affordable power to people in rural parts of Africa. The business has seen enormous growth and already aims to reach one billion people by 2030. 

While working in Benin, co-founder Sam Goldman saw his neighbour’s son badly burned by an overturned kerosene lamp. With co-founder Nedjip Tozun, he then formed d.light, and together they developed a prototype solar lantern. From there, they set out to bring safe, renewable energy and light to people everywhere, especially where they have no other safe or reliable options. 

Today, d.light manufactures and sells solar home systems and appliances to customers across Africa and India, and sells through partnerships in 70 other countries. 

A key part of their success is d.light’s innovative daily pay-as-you-go (PAYG) model through mobile payment providers, which makes these services affordable and accessible.

Since 2007, d.light has avoided 38 million tonnes CO2e and an estimated two million tonnes of black carbon/particulate matter. With $180 million in investment and revenues of $120 million last year, their PAYG solution has attracted over $600 million in finance. 

As a large, successful, purpose-led African environmental business that has already empowered more than 175 million lives, d.light is an inspiring success story for the African entrepreneurial scene. This impact was recognised at the recent Earthshot Prize Awards in Cape Town, South Africa, where d.light was a finalist in the Clean Our Air category. 

The Earthshot Prize partnered with MultiChoice Africa to broadcast the event across the continent and beyond, while also producing content to showcase the environmental issues facing the continent and the people working to address them. Amplifying the innovative solutions of companies like d.light aims to inspire young environmental entrepreneurs and accelerate the transition to a cleaner, more sustainable future.

This process of spreading inspirational success stories of sustainable climate solutions – particularly in the solar-energy space – can help to build a movement for energy independence across the African continent. This can in turn unlock all the benefits for energy access at scale and help Africa’s people reach their full potential.

As The Earthshot Prize media partner, MultiChoice has leveraged its pan-African audience of more than 20 million households in 50 countries to showcase the transformative impact of renewable energy, to accelerate the adoption of renewable energy solutions and to empower and inspire Africa’s emerging eco-entrepreneurs.

Being a highly practical, accessible renewable-energy source, solar power, in particular, can provide light, and also be a catalyst for education, economic empowerment, and improved health and well-being. Africa’s unfolding solar story can light the way to a brighter, more sustainable future for the continent.

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