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Stakeholders to Discuss Customer Service Experience at ACAMB Conference
Lagos, Nigeria – May 20, 2024: The Association of Corporate Affairs Managers of Banks (ACAMB) is pleased to announce its third National Stakeholders’ Conference with the theme: Building Bridges: Collaborative Solutions for a Trusted Banking and Financial Services Experience. The conference, where end-to-end customer service issues in Banks and other financial institutions will be explored by top-tier select Speakers and subject experts’ panel, is scheduled for Thursday, May 30th, 2024, at the prestigious Bankers House, CIBN, Adeola Hopewell Street, Victoria Island, Lagos. This conference aims to foster significant dialogue and collaboration within the financial sector.
As the umbrella body for all Corporate and Marketing Communication Professionals working in Deposit Money Banks (DMBs) across Nigeria, ACAMB is dedicated to advancing the interests of its members; the banking community, and that of financial services customers and the Nigerian public at large.
The 2024 ACMB Stakeholder’s Conference seeks to transcend the competitive landscape by promoting a collaborative approach to solving industry challenges and enhancing the overall customer experience in banking and financial services in the country.
Consumer Solutions Strategist and Advisor, Wale Abioye, a Partner of Strategy & Customer Solutions, Advisory Services, KPMG, will feature as the keynote and Guest Speaker at the conference.
Additionally, the event will include expert panels and discussions with esteemed industry leaders which include; Oguche Agudah, CEO & Executive Secretary of the Pensions Operators (PenOp) of Nigeria; Stephen Alangbo, a respected insurance underwriter and Managing Director/CEO of Cornerstone Insurance.
Among the panelists also are: Virgine Nowak, Chief Customer Experience Officer of Access Bank and her counterpart Chief Customer Experience Officer of First Bank, Lande Atere. Both will share insights on building a trusted and seamless banking experience through collaboration; while Sola Salako-Ajulo, one of Nigeria’s foremost consumer advocates currently serving as a Federal Commissioner and the Honorable Member representing the Southwest region on Competition and Consumer Protection Tribunal (CCPT) in Abuja, will also be on the Panel to represent the interest of Bank and financial services Customers.
The Special Guest of Honour expected at the eagerly anticipated conference is Hon. Justice B.B. Kanyip, Ph.D., President of the Industrial Court of Nigeria, Abuja. Lande Atere.
ACAMB President, Rasheed Bolarinwa, emphasizes the importance of this conference in the current financial environment, stating, “Our goal is to create an environment where stakeholders can come together to share knowledge, address common challenges, and work towards a unified vision of trust and excellence in banking services. By building bridges and fostering collaboration, we believe we can significantly enhance the customer experience and drive growth in the sector.”
Participants will have the opportunity to explore cutting-edge solutions and strategies designed to address current and future challenges in the financial sector. They will also connect with peers, industry stakeholders, and key decision-makers, fostering relationships that can lead to meaningful collaborations and partnerships.
The annual ACAMB stakeholders’ conference is open to members of the banking and financial services industry, corporate and marketing communication experts, regulators and policymakers, technology and service providers in the financial sector, industry analysts and the media.
The ACAMB National Stakeholders’ Conference represents a pivotal moment for Nigeria’s banking industry to come together, exchange ideas, and chart a course for a more collaborative and trusted financial future.
NEWS
MultiChoice Talent Factory West Africa Celebrates the Next Generation of Storytellers at the 2024 Graduation Ceremony.
MultiChoice Talent Factory (MTF) West Africa, the pioneering initiative established to nurture emerging African filmmakers and storytellers celebrated the achievements of its 2024 cohort at its graduation ceremony on December 6 in Lagos. This is the fifth graduation ceremony by the MTF. The occasion signposts another successful year of empowering young filmmakers in Africa. Each year, the MTF programme trains 60 young filmmakers across its various academies through a comprehensive, fully funded cinematography course. The programme equips participants with the technical and creative skills necessary to craft compelling stories that highlight Africa’s cultural wealth to worldwide audiences.During her congratulatory message, Executive Head of Content and Channels, West Africa, MultiChoice, Dr Busola Tejumola stated that the graduation ceremony is a time of celebrate creativity, dedication and the exceptional achievements of the grandaunts.“This ceremony is more than just an acknowledgment of academic journey; it is a physical mark of the graduation into an elite class of the MTF Alumni Network, a family whose contributions continue to shape the narrative of African storytelling globally.”Dr Tejumola also stated that in just one year, the students have made great strides including the selection of Non Cras by Elma Baisie at the Life-Off Global Network and Get Out of Your head by Oluwayanmife Arogundade and Winner Achimugu at the Afropolis Lagos 2024.Atinuke Babatunde, Academy Director of MultiChoice Talent Factory (MTF) West Africa, noted that the sub-region is crucial to the continent’s film and television industry.”West Africa is a hub of cultural richness and vibrant storytelling, which has been the foundation of its thriving film and TV industry. Through the MultiChoice Talent Factory, we have consistently supported the development of exceptional talents, who are capable of elevating this heritage to global standards. The 2024 cohort has been phenomenal, and we are excited to celebrate their achievements as they graduate,” Babatunde said.During the event, the three best graduating students won one-year scholarships to international film schools. Winner Achimugu and Anjoluwa Aluko won scholarships to the New York Film Academy and Zee World, India respectively while Adejo Edebo Emmanuel won a scholarship to learn at MNET Production in South AfricaThis year, MTF West Africa collaborated with the Earthshot Prize initiative, producing projects focused on environmental sustainability. Among these are “Revive the Ocean,” which explores innovative solutions for ocean preservation; “Racing Against Time,” a mini documentary addressing the dangers of plastic waste; and “2070,” a thought-provoking short film envisioning future environmental challenges. Students of the Academy fully conceptualised, shot, and produced these projects, demonstrating their ability to create compelling stories. Additionally, Rekiya, a short film by the class of 2023 has been selected at AFRIFF 2024 and Poached, directed Adeola Andrea Peregrino, earned accolades including 1st Prize in the LEAP Africa USAID Film Contest, 2nd Prize at the IOM Film Contest and was an official selection at AFRIFF 2024 and at Edo State Festival. Love from Bayelsa, written by alumnus Gabrie Odigiri won Best Short Film of the Year at the Imo International Film Festival. The graduation of the 2024 cohort represents yet another milestone in MTF’s ongoing commitment to upskilling exceptional storytellers, who continue to redefine the African narrative on a global stage.
NEWS
Tourism Drive: Governor AbdulRazaq intensifies efforts to rebuild Patigi Regatta Motel
•eyes global recognition for Patigi Regatta Kwara State Governor Abdulrahman Abdulrazaq is intensifying efforts to rebuild the long-abandoned Patigi Regatta Motel located in Patigi local government area of the state.The reconstruction of the Patigi Regatta Motel was started few months ago and will be delivered with classic rooms, VIP suites, a conference hall, a restaurant, courtyards, shopping areas, expansive parking space and more.Located along Kpada Road (Federal Road) and 1500m from Kusogi Park in Patigi town, the completion of the iconic Motel will help solve the problem of accommodation during the historical Patigi Regatta Festival in the town.Founded in 1949, the Patigi Regatta Festival is a boating event featuring boating races, fishing and swimming. The festival is attended by tourism enthusiasts within and outside the State and country. However, the issue of accommodation during the festivity calls for concern. With the ongoing efforts to rebuild the Motel, Governor Abdulrazaq aims to provide quality accommodation for visitors, enhance the overall tourist experience, create jobs and boost the State’s internally generated revenue.Additionally, the Governor aims to restore a sense of pride and heritage in the State and put the Patigi Regatta Festival on the global map just like other cultural and traditional festivals in the state.
NEWS
Development Bank of Nigeria Plc Wins Financial Inclusion Leadership Award
The Development Bank of Nigeria Plc (DBN) has emerged winner of the Financial Inclusion Leadership Award. This is in recognition of the Bank’s unwavering commitment to fostering access to financing for the Nigerian micro, small and medium enterprises (MSMEs). The award was bestowed on DBN at the “Champions of Inclusion Nigeria Financial Inclusion Awards” during the recently-concluded International Financial Inclusion Conference (IFIC) 2024, organised by the Central Bank of Nigeria (CBN) in collaboration with the World Bank and other stakeholders. Commenting on the prestigious award, DBN’s Managing Director/CEO, Dr Tony Okpanachi, said winning the Financial Inclusion Leadership Award was a testament to the Bank’s unrelenting efforts in expanding access to financial services for MSMEs in Nigeria. “We are honoured to receive the Financial Inclusion Leadership Award, which is a testament to our bank’s commitment to expanding access to financial services for all Nigerians. This award recognises our efforts to bridge the financial inclusion gap, particularly for a priority sector like the MSMEs,” he stated. Dr Okpanachi added: “Additionally, this award is a validation of our strategic focus on driving financial inclusion for small businesses, and we are proud to be at the forefront of this initiative that drives that. We will continue to innovate and expand our financial inclusion programmes, ensuring that more Nigerian small and startup businesses have access to services.”The Chief Operating Officer of the Bank, Mr Bonaventure Okhaimo, while receiving the award on behalf of DBN, expressed gratitude to the organisers for the recognition, describing it as a significant milestone. “The Financial Inclusion Leadership Award is a significant milestone for our Bank, demonstrating our dedication to driving financial inclusion and economic growth in Nigeria. This award acknowledges our Bank’s innovative approach to widening opportunities for MSMEs in Nigeria to grow and scale their businesses,” he said. The COO stated further, “This award will motivate us to continue pushing the boundaries of financial inclusion, exploring more innovative solutions and partnerships to expand our reach and impact. We are committed to ensuring that more small businesses and startup enterprises in Nigeria have access to financial services, this award will further inspire us to accelerate our efforts in this regard.” He emphasized. The Financial Inclusion Leadership Award is a key highlight of the International Financial Inclusion Conference (IFIC) and celebrates exceptional contributions to actions aimed at achieving the goals outlined in Nigeria’s National Financial Inclusion Strategy 3.0.The awards recognize organizations and individuals across various sectors who are driving meaningful dialogue, and broadening access to financial services for low-income excluded priority segments, including the MSMES sector, with inadequate funding being one of the challenges that inhibit the growth of small businesses in the country.
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