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Stakeholders to Discuss Customer Service Experience at ACAMB Conference

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Lagos, Nigeria – May 20, 2024: The Association of Corporate Affairs Managers of Banks (ACAMB) is pleased to announce its third National Stakeholders’ Conference with the theme: Building Bridges: Collaborative Solutions for a Trusted Banking and Financial Services Experience. The conference, where end-to-end customer service issues in Banks and other financial institutions will be explored by top-tier select Speakers and subject experts’ panel, is scheduled for Thursday, May 30th, 2024, at the prestigious Bankers House, CIBN, Adeola Hopewell Street, Victoria Island, Lagos. This conference aims to foster significant dialogue and collaboration within the financial sector.
As the umbrella body for all Corporate and Marketing Communication Professionals working in Deposit Money Banks (DMBs) across Nigeria, ACAMB is dedicated to advancing the interests of its members; the banking community, and that of financial services customers and the Nigerian public at large.
The 2024 ACMB Stakeholder’s Conference seeks to transcend the competitive landscape by promoting a collaborative approach to solving industry challenges and enhancing the overall customer experience in banking and financial services in the country.
Consumer Solutions Strategist and Advisor, Wale Abioye, a Partner of Strategy & Customer Solutions, Advisory Services, KPMG, will feature as the keynote and Guest Speaker at the conference.
Additionally, the event will include expert panels and discussions with esteemed industry leaders which include; Oguche Agudah, CEO & Executive Secretary of the Pensions Operators (PenOp) of Nigeria; Stephen Alangbo, a respected insurance underwriter and Managing Director/CEO of Cornerstone Insurance.
Among the panelists also are: Virgine Nowak, Chief Customer Experience Officer of Access Bank and her counterpart Chief Customer Experience Officer of First Bank, Lande Atere. Both will share insights on building a trusted and seamless banking experience through collaboration; while Sola Salako-Ajulo, one of Nigeria’s foremost consumer advocates currently serving as a Federal Commissioner and the Honorable Member representing the Southwest region on Competition and Consumer Protection Tribunal (CCPT) in Abuja, will also be on the Panel to represent the interest of Bank and financial services Customers.
The Special Guest of Honour expected at the eagerly anticipated conference is Hon. Justice B.B. Kanyip, Ph.D., President of the Industrial Court of Nigeria, Abuja. Lande Atere.
ACAMB President, Rasheed Bolarinwa, emphasizes the importance of this conference in the current financial environment, stating, “Our goal is to create an environment where stakeholders can come together to share knowledge, address common challenges, and work towards a unified vision of trust and excellence in banking services. By building bridges and fostering collaboration, we believe we can significantly enhance the customer experience and drive growth in the sector.”
Participants will have the opportunity to explore cutting-edge solutions and strategies designed to address current and future challenges in the financial sector. They will also connect with peers, industry stakeholders, and key decision-makers, fostering relationships that can lead to meaningful collaborations and partnerships.
The annual ACAMB stakeholders’ conference is open to members of the banking and financial services industry, corporate and marketing communication experts, regulators and policymakers, technology and service providers in the financial sector, industry analysts and the media.
The ACAMB National Stakeholders’ Conference represents a pivotal moment for Nigeria’s banking industry to come together, exchange ideas, and chart a course for a more collaborative and trusted financial future.

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Wema Bank’s One-Day MD/CEO, Chinmamanda Ozoakpata, Unveils New Benefits for Children

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At Wema Bank, we have spent the last few years reimagining what Children’s Day can look like for Nigerian children.What started as a celebration has evolved into an intentional platform designed to build confidence, encourage leadership, promote financial literacy and create meaningful opportunities for children across different age groups.This year, we have raised the bar even higher. At Wema Bank’s Children’s Day Special Event held on Monday, May 25, 2026, our One-Day MD/CEO, Chinmamanda Diamond Ozoakpata, used her first official act in office to unveil a series of new initiatives designed to reward, educate and empower children through our Royal Kiddies account and ALAT Xplore platform.From year-long cash rewards and celebrations of academic excellence to financial literacy materials and STEM challenges, here are the new incentives that were announced and how to qualify:1. Birthday Cash Gift (Royal Kiddies Account Holders)Wema bank is putting real money behind milestone birthdays. Active Royal Kiddies account holders turning 5 will receive ₦5,000, while those turning 10 will receive ₦10,000 automatically, as a birthday cash gift. The initiative runs from May 2026 to May 2027. Importantly, active account holders who already turned 5 or 10 before May 2026 this year will also receive their reward this month.To qualify: Your child must hold an active Royal Kiddies account and be turning (or have turned) age 5 or 10 within the qualifying window.2. ₦100,000 Reward for Top Common Entrance Students (Royal Kiddies Account Holders)In a move that directly ties financial reward to academic achievement, Wema Bank will reward the top 100 students in the National Common Entrance Examination (NCEE) with ₦100,000 each. This initiative commences in June 2026.To qualify: Your child must be among the top 100 performers in the NCEE and hold a Royal Kiddies account.3. Financial Literacy Book Launch – Money Adventures (Royal Kiddies Account Holders)Wema Bank officially launched Money Adventures, a financial literacy book created for children aged 6 and above, at the Children’s Day event. Designed to make money conversations simpler and more engaging for young readers, the book introduces children to foundational concepts around saving, money management and responsible financial habits in a fun, age-appropriate way. To qualify: To receive a copy of this book, your child must hold an active Royal Kiddies account or have their Royal Kiddies account newly activated.4. Evolve School Tour STEM Challenge (ALAT Xplore Account Holders)The Bank also unveiled the Evolve School Tour STEM Challenge. Designed for secondary school students aged 13–17, the programme will run across six schools nationwide with existing STEM programmes. Through hands-on STEM competitions and school engagements, the initiative aims to promote innovation, technology awareness, financial literacy and responsible savings culture. There will also be monetary prizes to be won at the end of the challenge.To qualify: Your child must be an ALAT Xplore customer, aged 13–17, and attend one of the participating schools with an active STEM programme.Over the last four years, Wema Bank has consistently treated Children’s Day as more than a calendar moment. From the One-Day MD/CEO initiative to school tours, leadership experiences and child-focused financial literacy campaigns, the Bank has continued to expand how it supports children meaningfully.Yet, this is the first time  the bank has included a Children’s Day initiative that runs for an entire year. Combine that with a six-figure academic reward, a published financial literacy resource, and a nationwide school tour, and it becomes clear: this is the most comprehensive, most impactful package of benefits Wema Bank has ever delivered to its youngest customers. It signals a growing commitment by Wema Bank to create experiences for children that extend far beyond celebration and leave a lasting impact long after Children’s Day is over.

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Zamfara State Approves Enhanced Pension Payouts for Retired Public Workers

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In a decisive move aimed at alleviating the economic burdens of retired public servants, Zamfara State Governor, Dr Dauda Lawal, has officially approved increased monthly pension payments for all former workers from both state and local government offices. The approval follows an extensive financial review of retirees’ living conditions, with particular attention to those in lower-income brackets who have been disproportionately affected by the prevailing cost-of-living crisis.The decision was precipitated by the findings and recommendations of a special committee empaneled to evaluate the welfare situation of pensioners across the state. The committee’s report highlighted acute financial distress among aging retirees and called for immediate remedial action. In response, the state government has authorized a substantive upward adjustment in monthly pension stipends.This increment aligns seamlessly with the Federal Government’s Minimum Wage Act of 2024, which explicitly recommended an additional monthly sum of at least N32,000 for pensioners. Governor Lawal has opted for full implementation of this advisory for all retired state and local government employees a policy intervention expected to benefit thousands of households across Zamfara. The state government has subsequently issued binding directives to all relevant agencies to ensure the expeditious and seamless disbursement of the enhanced payments without procedural delays.Speaking on the development, the Honorable Commissioner for Information and Culture, Mahmud Muhammad Dantawasa, characterized the policy as a tangible demonstration of Governor Lawal’s unwavering commitment to improving the quality of life for both active and former government workers. According to the Commissioner, the administration operates on the principle that dignified retirement includes access to basic necessities and financial comfort. Beneficiaries across all local government areas have been assured of prompt payment once implementation commences.

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Expert praises Trump’s US Security Strategy for Africa: Surgical strikes with local cooperation

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Executive Producer of the Pan-African podcast Panel 54, Martin Minns, has thrown his weight behind US President Donald Trump’s short-term targeted campaigns and closer cooperation with local authorities in the fight against terrorism.In a statement endorsing the US Security Strategy for Africa, Minns described the approach as a sharp departure from past policies centred on long-term troop deployments and expansive nation-building efforts. He praised the new strategy for rejecting open-ended interventions and governance reconstruction in favour of a more focused counterterrorism model.Minns said the strategy adopts a surgical approach to counterterrorism worldwide, emphasising targeted campaigns with clear timelines and specific objectives. Under this model, US troop deployments will be tied to definite targets aimed at eliminating threats, followed by swift withdrawal.He explained: “In President Trump’s words, the policy marks ‘a return to commonsense and peace through strength’, while rebuilding bilateral counterterrorism relations with African governments.”Citing the strategy’s two clear goals, Minns noted: “One goal is to ensure no jihadist groups can establish bases of operation enabling them to plot and execute attacks against the United States or any US interests globally.” The second goal, he said, is “to protect Christians from attack by jihadist groups.” He added that the strategy also broadens the definition of “terror merchants” to include drug cartels and left-wing “anarchists.”The statement further highlighted that the US has directed its anti-terror operations in Africa primarily through US Africa Command (AFRICOM), based in Stuttgart, Germany. From there, it has supported the African Union forces in Somalia (AUSSOM) in collaboration with military forces from Kenya, Uganda, Ethiopia, and Djibouti through aerial raids backing ground operations against al-Shabaab.US officials have also intensified collaboration with Sahelian countries Burkina Faso, Mali, and Niger, which remain at the epicentre of extremist violence on the continent. Meanwhile, a recent surge of violence involving Russian mercenaries has prompted a renewal of ties with Washington. Warming relations have similarly been noted with Eritrea, given its strategic position in the Horn of Africa.The strategy states: “We will continue to work together with governments threatened by groups like ISIS and al-Qaeda affiliates who threaten us as well, and assist them with actionable intelligence and CT partner-force development until our shared foes no longer pose a serious threat to either them or us.”Outside Africa, the US policy accuses China, Russia, and Iran of sponsoring terrorism by aiding and abetting extremist groups in acquiring arms.In Nigeria, security challenges have escalated sharply. In November 2025, President Bola Tinubu declared a nationwide security emergency following a wave of mass kidnappings that saw hundreds of schoolchildren abducted in a single week. In February this year, he deployed an army battalion to the Kaiama district in Kwara State after suspected jihadist fighters killed 170 people in an attack on Woro village on the border with Niger.On March 17, triple suicide bombers believed to be Boko Haram militants killed 23 people and wounded more than 100 in a busy market in Maiduguri. Boko Haram and its rival, Islamic State West Africa Province (ISWAP), have intensified attacks in northeastern Nigeria. Their insurgency has killed over 40,000 people and displaced around two million.In February, The Economist reported that the United States had dispatched a counterterrorism team to Nigeria. Last week, Nigeria’s National Security Adviser, Mallam Nuhu Ribadu, concluded a three-day working visit to Washington, where he held meetings with senior US officials, including Vice President JD Vance and Secretary of State Marco Rubio.The official communiqué described the meetings as an opportunity to review Nigeria-US relations and strengthen collaboration in counterterrorism, defence, intelligence sharing, regional security, economic resilience, and democratic governance. Ribadu later emphasised the importance of sustained cooperation with the US and international partners to address security threats across West Africa and the Sahel.

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