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Stakeholders to Discuss Customer Service Experience at ACAMB Conference

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Lagos, Nigeria – May 20, 2024: The Association of Corporate Affairs Managers of Banks (ACAMB) is pleased to announce its third National Stakeholders’ Conference with the theme: Building Bridges: Collaborative Solutions for a Trusted Banking and Financial Services Experience. The conference, where end-to-end customer service issues in Banks and other financial institutions will be explored by top-tier select Speakers and subject experts’ panel, is scheduled for Thursday, May 30th, 2024, at the prestigious Bankers House, CIBN, Adeola Hopewell Street, Victoria Island, Lagos. This conference aims to foster significant dialogue and collaboration within the financial sector.
As the umbrella body for all Corporate and Marketing Communication Professionals working in Deposit Money Banks (DMBs) across Nigeria, ACAMB is dedicated to advancing the interests of its members; the banking community, and that of financial services customers and the Nigerian public at large.
The 2024 ACMB Stakeholder’s Conference seeks to transcend the competitive landscape by promoting a collaborative approach to solving industry challenges and enhancing the overall customer experience in banking and financial services in the country.
Consumer Solutions Strategist and Advisor, Wale Abioye, a Partner of Strategy & Customer Solutions, Advisory Services, KPMG, will feature as the keynote and Guest Speaker at the conference.
Additionally, the event will include expert panels and discussions with esteemed industry leaders which include; Oguche Agudah, CEO & Executive Secretary of the Pensions Operators (PenOp) of Nigeria; Stephen Alangbo, a respected insurance underwriter and Managing Director/CEO of Cornerstone Insurance.
Among the panelists also are: Virgine Nowak, Chief Customer Experience Officer of Access Bank and her counterpart Chief Customer Experience Officer of First Bank, Lande Atere. Both will share insights on building a trusted and seamless banking experience through collaboration; while Sola Salako-Ajulo, one of Nigeria’s foremost consumer advocates currently serving as a Federal Commissioner and the Honorable Member representing the Southwest region on Competition and Consumer Protection Tribunal (CCPT) in Abuja, will also be on the Panel to represent the interest of Bank and financial services Customers.
The Special Guest of Honour expected at the eagerly anticipated conference is Hon. Justice B.B. Kanyip, Ph.D., President of the Industrial Court of Nigeria, Abuja. Lande Atere.
ACAMB President, Rasheed Bolarinwa, emphasizes the importance of this conference in the current financial environment, stating, “Our goal is to create an environment where stakeholders can come together to share knowledge, address common challenges, and work towards a unified vision of trust and excellence in banking services. By building bridges and fostering collaboration, we believe we can significantly enhance the customer experience and drive growth in the sector.”
Participants will have the opportunity to explore cutting-edge solutions and strategies designed to address current and future challenges in the financial sector. They will also connect with peers, industry stakeholders, and key decision-makers, fostering relationships that can lead to meaningful collaborations and partnerships.
The annual ACAMB stakeholders’ conference is open to members of the banking and financial services industry, corporate and marketing communication experts, regulators and policymakers, technology and service providers in the financial sector, industry analysts and the media.
The ACAMB National Stakeholders’ Conference represents a pivotal moment for Nigeria’s banking industry to come together, exchange ideas, and chart a course for a more collaborative and trusted financial future.

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Gov AbdulRazaq Announces Minor Cabinet Reshuffle

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Kwara State Governor AbdulRahman AbdulRazaq has effected a minor cabinet reshuffle involving four commissioners.

Those affected are the Commissioner for Social Development Hon. Afolashade Justina, who moves to Women Affairs; and the Commissioner for Women Affairs Hon. Bosede Olaitan Buraimoh who switches to Social Development.

Hon. Commissioner for Youth Development Nafisat Buge moves to the Ministry of Environment, whose Commissioner Hon. Shehu Ndanusa Usman moves to the Ministry of Youth Development.

The cabinet reshuffle takes immediate effect.

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Kwara Gov excited as Nigerian Army launches CBT Centre in Igbaja

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  • Gov hails Army’s support for internal security, seeks respect for security agencies
  • Army Chief lauds Gov’s support in Kwara, North Central • Gov attends Igbaja Day, now Taiyese of Irese Land

Kwara State Governor AbdulRahman AbdulRazaq on Thursday advocated more appreciation for the sacrifices of the security agencies, including the Nigerian Army.

He said the military has played important roles to support civilian authorities at all times, including at a time when the country was under intense pressure from hostile non-state actors.

The Governor spoke in Igbaja, Ifelodun LG of the state, at the commissioning of a Computer Based Testing (CBT) center, a special intervention project of the Chief of Army Staff (CoAS), Lieutenant General T. A. Lagbaja.

The project was executed by Major General Adelokun Eyitayo, a serving military officer and native of Igbaja Land, who also launched his three books, titled: ‘Life of Prince Daud and Spirituality; Tears for Suni and Titi; and The Boy on the Highland’.

“This Computer Centre means a lot for the socioeconomic growth of this community. Not only does it nudge members of the community towards acquisition of necessary skills for this age; it opens up new frontiers of socioeconomic benefits for Igbaja and communities around it,” the Governor said.

“I am also fascinated by the spirit behind this project. It is timely and necessary. The need for better military-civil relations cannot be over-emphasized. Recent developments in our country again suggest a need to deepen citizens’ appreciation of the sacrifices that our security forces make to keep us safe, stabilise the fabric of our society, and ward off every threat against the Nigerian state.

“Over the last two decades, the military has played very important roles to support civilian authorities at all times, including at a time when our country came under intense pressure from hostile non-state actors.”

AbdulRazaq commended the Federal Government and the Chief of Army Staff for establishing the CBT centre that he said will aid skill acquisition and boost socioeconomic growth of the area.

“We therefore cannot thank the federal government and our military enough. We must appreciate and honour members of our security forces, including military personnel deployed in internal operations and during emergencies, and cease all attacks on them,” he added.

The commissioning attracted various dignitaries, including the CoAS Lieutenant General T. A. Lagbaja, who was represented by Maj Gen Obinna Onubogu; the Elese of Igbajaland Oba Ahmed Awuni Arepo III; and Igbaja CBT Project Executor Major General Adelokun Eyitayo; among others.

Lagbaja, for his part, said the execution of the project further affirms the transformational drive of the Nigerian Army towards achieving its constitutional responsibility through a non-kinetic line of operations.

The Army Chief thanked Governor AbdulRazaq and the people of the state for their continued support for the operations of the Nigerian Army.

“The Nigerian Army has received tremendous support from your government. It is also gladdening to note that we have enjoyed cordial working relationships with you over the years, and your support has contributed immensely to our operational success within the state and the entire North Central region,” he said.

Maj Gen. Eyitayo thanked CoAS for the approval of the project and his unwavering support for its delivery.

He also appreciated the Governor for directing the purchase and supply of his three books for the use of students of public secondary schools in the state.

The Governor, meanwhile, attended the 2024 Igbaja Day celebration, where he urged the people of Igbaja to continue to recognise the rich cultural heritage and diversity that makes the community to be unique.

He congratulated the Elese of Igbaja, the Jagunmolu of Igbaja and founder of Al-hikmah University Chief Oladimeji Igbaja, and all sons and daughters of Igbaja community on the celebration, requesting them to continue to unite for accelerated growth.

“Let us embrace and celebrate our diversity, and continue to build bridges of understanding and empathy,” the Governor said.

“As you are aware, our administration has embarked on various projects that touched the lives of everyone across the state, including Igbajaland. We will continue to do more to improve the lives of our people.”

Chief Oladimeji, who was excited by the Governor’s culture of arriving early for events, praised AbdulRazaq for time management, and how the administration has executed many laudable programmes and projects in the town and elsewhere.

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Africa needs to be competitive, says Chike-Obi, Fidelity Bank’s Chairman

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Africa needs to be competitive and efficient in its area of strength, according to Mustafa Chike-Obi, the Chairman of Fidelity Bank, who spoke with CNBC Africa’s Kenneth Igbomor on the sidelines of the AFREXIMBANK Annual meetings in Nassau, the Bahamas.

Chike-Obi emphasized the importance of focused and sharp leadership in harnessing the continent’s strengths to achieve prosperity. He highlighted the need for Africa to identify areas of competitive advantage in producing goods and services efficiently to unlock its full potential.

He pointed out that success stories in areas like sports demonstrate Africa’s potential when leveraging advantages. However, he stressed the crucial role of collaboration and seamless interaction among African nations and regions for sustainable development.

The chairman urged for enhanced integration to facilitate the movement of goods and services across the continent, emphasizing the necessity to work collectively towards common goals.

Chike-Obi also addressed the importance of prioritizing Africa’s strengths, such as power supply, through cohesive policies and agreements to drive economic growth. He emphasized the need for coordinated banking policies to promote financial integration within Africa and with external partners, emphasizing the significance of streamlined banking services and transactions.

The Chairman highlighted the African Continental Free Trade Area (AfCFTA) as a significant opportunity for economic advancement but called for more practical implementation to ensure its effectiveness. He underscored the importance of execution in translating policies into tangible outcomes for the African people.

Reflecting on the annual meetings and the discussions on trade and investment, Chike-Obi reiterated the critical importance of collaboration for Africa’s progress, emphasizing that unity and concerted efforts are essential for realizing the continent’s potential.

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