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‘Quickteller Business gives users access to 5m potential customers’

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Interview with Akeem Lawal, Divisional CEO, Payments Processing, Interswitch

The SME sector in Africa is huge. In Nigeria alone we have over 41 million micro, small and medium enterprises (MSMEs). How important would you say this sector is to the growth and development of the African economy?

The SME sector is a potential game changer for economic growth, especially in Nigeria. This is why it is important for stakeholders in that sector to provide simple solutions that enhance their ability to generate economic activities that will boost community and national economy. At Interswitch, we are committed to providing simple and scalable payment solutions for small and big businesses alike. The Quickteller Business platform is a testament to our commitment to make payments one less thing to worry about for our business users and their customers.

There seems to be a lot of activities within the payment, e-commerce and fintech sectors in recent years, with many new entrants as well as FDIs. What would be your fair assessment of the sectors? What should we expect, going forward?

When accessing the various sectors, we know that the Nigerian economy has been a beneficiary of foreign direct investment inflows since the 1970’s. However, there is a need to diversify the Nigerian economy and reduce our dependence upon oil. There is no doubt that a thriving industrial sector is pivotal to mass employment, improved skills and better wages, which will lead to reduction in poverty.

Nigeria’s ICT sector has grown from less than 1 percent of GDP in 2001 to almost 10 percent of GDP today. The country is currently Africa’s biggest technology market and accounts for 23 percent of internet users in Africa with 122 million people online in December 2018. Nigeria has surpassed other countries in sub-Saharan Africa to emerge as a premier tech investment destination with 55 active tech hubs raising a total of US$94.9 million, while South Africa raised US$60.0 million with 59 active start-ups. The growth of the tech sector offers new possibilities for Nigeria’s growing labour force, in terms of employment and entrepreneurship.

Now, these sectors you have mentioned have found gaps to fill and are offering creative solutions to individuals and companies. However, despite the fact that there are so many new players in these sectors, there is still so much more to be done. Take e-commerce for instance, you will be surprised that a good number of people are still not comfortable to buy things online – putting in their card details and trusting that what they ordered is what they will get.
Same goes for other digital payment options like PoS. A lot of people would rather spend hours on ATM queues or travel long distances to get to a bank instead of walking up to a nearby money agent to withdraw or deposit money.

This means that stakeholders need to do more to gain the trust of customers. Everyone wants convenience but people also want to trust that convenience. You can’t blame someone that has had series of failed/declined transactions at a PoS terminal and is referred back to his/her bank, then spends days and even weeks going back and forth with the bank, to be confident enough to want to make use of that channel again.
In the coming years, there will definitely be more growth in these various sectors, especially fintech. There will still be immense additions to mobile consumptions as two-thirds of the global population are mobile subscribers. There will be more adoption of new technology to grow businesses and create jobs. This adoption will provide data and big data is also quite important for decision making and creating smarter innovations.
I also foresee that more organisations will begin to use Artificial Intelligence (AI) to increase efficiency and enhance productivity.

Recently, Interswitch introduced Quickteller Business, which is an upgrade of Interswitch Webpay. Why was the upgrade necessary?

The upgrade was necessary because the enhanced Quickteller Business platform broadens payment management capabilities for businesses and merchants of all sizes, allowing them to access a wide range of integrated payment offerings, ranging from disbursements to value financing. Also, upgrading to the Quickteller Business platform enables small businesses, including social media entrepreneurs, take their businesses online to become completely digital without having to go through the hassles of developing digital capabilities themselves.
With the ease from the Quickteller Business, users can focus on creating economic activities for themselves and their communities. One of the values added for using the Quickteller Business platform is that users are exposed to over five million consumers already using Quickteller for a variety of retail payments in countries such as Nigeria, Kenya, and Gambia.

What are the add-ons and additional features that came with this upgrade?


We have a lot of add-ons and features, such as:

Storefronts – Quickteller Business allows business owners to create customized branded online store, display product images and videos and gives an incredible mobile experience for customers across all devices.

e-Billing and Invoicing – Quickteller Business enables businesses to automatically generate invoices, accept payments via the payment link embedded in the invoice. The invoice also helps the businesses track their sales.

Solit Settlements – With Split Settlement, businesses can instruct Quickteller Business on how transactions should be settled into predefined bank accounts.
Developers (Sandbox) – Quickteller Business enables developers to try out the features of their apps on the platform before they are activated for real transactions.

Multiple Integration Plans – Quickteller Business is customizable and offers multiple integration plans for web and mobile SDKs. Explore Pop Up, Page Redirect and Inline for web developers as well as iOS and Android for Mobile integration options.


Detailed Transaction Reporting – Quickteller Business helps businesses have access to detailed reports of their transactions across all collection channels – Web, POS, QR, USSD.
Dispute Management – With Quickteller Business, businesses of all types and sizes can manage their transaction disputes and chargebacks.
Refunds – Where required, businesses can seamlessly initiate partial or full refunds from the transaction details page.

Quickteller Business was designed with SMEs in mind. What are the benefits they stand to enjoy by signing on to the platform?

There are lots of benefits for SMEs. Although the benefits are also now extended to both SMEs and large corporate business. First, they enjoy getting paid online without a website; from creating a payment link that is useful and unique for both single purchases and recurring payments. The link can be shared with their customers via WhatsApp, Instagram, email or SMS. Secondly, it is compatible with all card types – Verve, Visa, Mastercard; all payment channels, QR, USSD and for integrating payments, it is compatible with WordPress, Web and Mobile SDKs. Third, they will enjoy fast-tracked outstanding payment with digital invoices. They can generate invoices on the go and get paid from any account via any channel. The invoicing feature has a payment link embedded to help receive payment seamlessly using our multi-payment methods and they can easily track from the portal once payment has been made.

What separates Quickteller Business from the pack?

The Quickteller Business platform is intuitive, robust and secure. Quickteller Business is an innovation and improvement of an already effective platform making it a more tested platform. The platform is built using world-standard fraud management solutions that help mitigate fraudulent transactions. The Quickteller Business platform exposes its users to a ready market of over 5 million potential customers. The platform gives its users total control over its business, collection and every other thing in between.

What categories of business can sign on to Quickteller Business and how affordable is it for small businesses?

All types of businesses can sign up to the Quickteller Business platform – small businesses, large corporates and individuals. From the platform, businesses and individuals can receive payments from anyone, anywhere and everywhere. Interestingly, these offers come at no cost. Yes, everything on the Quickteller Business platform is free. And if you register your business between now and April 2021, you will also enjoy zero transaction fees.

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Shareholders back Access Holdings’ long-term value creation strategy-Investors confident of earnings outlook

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Shareholders have expressed confidence in Access Holdings Plc’s long-term value creation strategy as Nigeria’s largest financial services group continues implementation of a deliberate plan to consolidate its pan-African and global investments into greater sustainable returns to investors.Speaking on the outcome of the group’s annual general meeting, shareholders, according to The Nation newspaper, said they were confident that Access Holdings has been well positioned for sustainable growth and high value-creation in the years ahead.They said the performance of the group in the past 15 months highlighted the fundamental strength of Access Holdings, which provides a strong reassurance on the current strategic shift from investments to value creation and shareholders’ return.With nearly one million shareholders, Access Holdings, according to The Nation newspaper, has one of the largest shareholders base across Africa. More than three-quarters of the shareholders are retail minority shareholders, making them significant stakeholders in the group. Domestic minority retail shareholders typically account for nearly half of transactions at the Nigerian stock market.Shareholders said they believed Access Holdings could translate its strong fundamentals into exciting returns while simultaneously building on the group’s vision of being Africa’s gateway to the global financial system.Founding Coordinator and Leader, Independent Shareholders Association of Nigeria (ISAN), Sir Sunny Nwosu, said shareholders have no fear about the future of Access Holdings having seen its historic transformation from a mid-tier bank to becoming Nigeria’s biggest bank in many parameters.He explained that the understanding shown by shareholders over the non-declaration of dividend for the 2025 business year was based on both past performance and future expectation.President, Association for the Advancement of Rights of Nigerian Shareholders (AARNS), Dr Faruk Umar, said Access Holdings has endeared itself to shareholders with its performance overtime.According to him, shareholders were looking at the bigger picture and were confident that the group would deliver impressive long-term values as outlined under its strategic plan.“We’ve no cause to worry about Access Holdings. True, dividend is important to us shareholders, but then, when you take everything together, you see that it’s like keeping your money in a compounding interest account, you’re going to get the bumper return at the end,” Umar said.National Chairman, New Dimension Shareholders Association, Mr. Patrick Ajudua said Access Holdings has experienced commendable growth, citing the group’s performance in 2025 when gross earnings rose to N5.53 trillion and total assets crossed N51.53 trillion.”As shareholders, we express our satisfaction with the company’s overall performance, particularly in the light of the decision not to distribute dividends this year. This decision was clarified as a necessary step to ensure compliance with Central Bank of Nigeria’s regulations,” Ajudua said.He said shareholders during the general meeting had underlined areas where they need the board and management to focus on, including the need to further address impairment charges on financial assets and cost optimisation.Chairman, Progressive Shareholders Association of Nigeria, Boniface Okezie, according to The Nation newspaper, said the overall assessment of Access Holdings’ performance was strong.According to him, while the absence of dividend payment is notable, it shouldn’t solely determine a company’s performance.He underlined that part of shareholders’ trust in the board was to entrust the directors with the discretion to declare or not to declare dividend.He said: “With earnings per share so impressive at N13.48, the company is certainly capable of rewarding its shareholders for even as much as N5 per share. We know that it’s CBN’s rules that posed challenges for dividend disbursement. As a holding company, the performance of the bank, which serves as its main subsidiary, significantly impacts the overall situation. If the bank doesn’t distribute dividends, it naturally limits the holding company’s ability to do so as well”.He urged regulators to consider the impact of their policies on investors, highlighting the importance of dividends in reflecting a company’s success.“When a company performs well, fulfilling the dividend expectation becomes crucial for maintaining investors’ satisfaction, especially for those who have supported the bank during challenging times,” Okezie said.Regarding future projections, he expressed confidence in the management’s projections for returns, noting the clarity of the company’s vision and growth strategy.He pointed out that setting clear goals is essential for growth while commending the board and management of the group for their painstaking efforts at carrying shareholders along in the company’s growth plan.He advised the board to maintain its focus and drive on business success, urging the directors to consider proposing an interim dividend by the end of this financial year or by September, to help address the impact of the previous non-payment on shareholders as well as reassure and align shareholders’ interests with the company’s overall performance.National Coordinator, Independent Shareholders Association of Nigeria (ISAN), Mr. Moses Igbrude, according to The Nation newspaper, expressed confidence in Access Holdings’ earnings outlook noting that the company stands out as a robust and well-structured financial institution poised to provide substantial value to its shareholders.He said shareholders were confident the management team possesses the necessary skills and expertise to effectively leverage the group’s assets and resources, ensuring that they meet their projections and fulfill the commitments made to investors.Access Holdings saw 16.2 per cent growth in pre-tax profit to N1.01 trillion in 2025, driving by impressive growth in core banking interest income, which rose to N1.36 trillion and a 41 per cent growth in net fees and commission incomes, which jumped to N585 billion. Operating income rose by 23.9 per cent to N3.17 trillion. Gross earnings had risen from N4.88 trillion in 2024 to N5.53 trillion in 2025.The group’s total assets expanded to N51.56 trillion while shareholders’ funds rose to N4.33 trillion by December 2025. Cost to income ratio improved from 56.7 per cent to 51.7 per cent. Return on Average Equity (ROAE) remained high at 18.4 per cent.With earnings per share at N13.48, shareholders however approved the board’s position to focus on structural realignment of the group’s foreign investments in compliance with domestic regulatory space, which necessitated non-declaration of dividend for the 2025 financial year.In first quarter 2026, pre-tax profit stood at N272.1 billion as against N222.78 billion recorded in comparable period of 2025, putting the group on a strong footing to surpass its N1 trillion profit mark. Total assets rose to N54.44 trillion while total equity improved to N4.4 trillion by March 2026.Speaking at the AGM in Lagos, Chairman, Access Holdings Plc, Aigboje Aig-Imoukhuede, reaffirmed the group’s strategic transition towards long-term value creation, balance sheet resilience, and disciplined growth, even as it navigates a dynamic and evolving operating environment.He said the group’s vision was anchored on the belief that the defining test of a financial institution is not merely its capacity for growth, but its ability to grow profitably, sustainably, and with discipline over time.“Periods of economic uncertainty often reveal more about an institution than periods of uninterrupted growth. Our focus remains on building a business that is not only growing, but improving in the quality, resilience, and sustainability of its earnings,” Aig-Imoukhuede said.He reiterated the strategic imperative underpinning the group’s next phase of growth.He said: “Our strategy, From Scale to Value, reflects the natural evolution of our journey. Scale created opportunity; value creation is how we fully realise it”.He noted that while the group continues to generate strong returns, ensuring that earnings per share consistently exceed the cost of capital remains central to unlocking sustainable shareholder value.He also acknowledged the significant unrealised value embedded within the group’s international subsidiaries and reiterated management’s focus on improving market recognition of that intrinsic value over time.“Our approach is clear: capital retained today must translate into greater value tomorrow and sustainable returns for our shareholders. Our responsibility is to justify the confidence of our shareholders by building an institution that endures, one defined by clarity of purpose, discipline of execution, and sustainable value creation over time,” Aig-Imoukhuede said.

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As Loan Defaults Rise, VeendHQ Says AI Recovered ₦69 Million from Delinquent Borrowers – Business

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VeendHQ says its AI-powered credit platform, Vida AI, helped recover ₦69 million from a ₦172.5 million portfolio of loans that were more than 90 days overdue, in a pilot that highlights the growing role of technology in loan recovery and portfolio management.The result comes at a time when lenders are under increasing pressure to improve recovery outcomes while managing the cost, reputational risk, and operational burden associated with overdue loans. For many credit providers, the challenge is no longer only how quickly loans can be approved, but how effectively repayment can be monitored and delinquent loans can be recovered after disbursement.According to VeendHQ, the pilot delivered a 40 percent recovery rate on the overdue loan portfolio. The company said the result significantly outperformed traditional recovery benchmarks, where a five percent recovery rate on a similar loan book would amount to about ₦8.6 million.VeendHQ said the pilot demonstrates how Vida AI can support lenders beyond credit assessment, extending into repayment monitoring, collections, and recovery.“Credit access is only one side of lending. The bigger challenge for many lenders is what happens after disbursement,” said Olufemi Olanipekun, Co-founder and CEO of VeendHQ. “Vida AI helps lenders make smarter decisions across the credit lifecycle, from approval to repayment and recovery.”VeendHQ, a Nigerian fintech company building digital credit infrastructure, developed Vida AI as an artificial intelligence-powered platform for lenders, merchants, and financial institutions. The platform supports credit assessment, identity verification, repayment collections, and loan management workflows.With the recovery pilot, the company is positioning Vida AI beyond loan origination, as a tool for lenders seeking to improve repayment performance and manage overdue portfolios more efficiently.Delinquent loans remain a major cash-flow challenge for lenders. Once loans exceed 60 to 90 days past due, recovery becomes more difficult, expensive, and unpredictable. Traditional approaches such as manual calls, recovery agents, and legal escalation often increase costs without significantly improving recovery rates.VeendHQ said Vida AI’s recovery workflow enables lenders to upload overdue loan records, verify borrower information, assess repayment capacity, and trigger automated recovery actions. This gives lenders better visibility after disbursement and allows recovery teams to prioritize overdue portfolios more effectively.“If lenders cannot recover efficiently, they become more conservative with lending. That affects consumers, small businesses, and the wider credit market,” Olanipekun said. “Better recovery infrastructure gives lenders more confidence to lend, manage risk, and keep credit flowing.”The company said the recovery use case is especially relevant for banks, microfinance institutions, digital lenders, cooperatives, and merchants managing loans that are 60 to 180 days past due. It added that it plans to deepen Vida AI’s recovery capabilities for credit providers seeking to improve recovery performance without relying solely on manual methods.“As lending expands across Nigeria and Africa, recovery infrastructure is becoming as critical as origination,” Olanipekun said. “Tools that improve both will define which lenders can scale sustainably.”The pilot, VeendHQ says, points to a broader shift in the credit market: approval speed alone is no longer enough. Increasingly, lenders will be defined by how effectively they monitor repayment, recover overdue loans, and manage portfolio risk over time.

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African Marketplace 2026 Returns To Dubai In October

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African Marketplace (AMP) is set to return for its highly anticipated second edition from October 10–12, 2026, at the prestigious Conrad Hotel Dubai, following the success of its landmark 2025 debut. The three-day event will once again convene some of the finest products, services, creatives, and innovators from Africa and the Caribbean, connecting them with global buyers, investors, policymakers, distributors, and cultural enthusiasts in one of the world’s most strategically connected trade capitals.African Marketplace is a pan-continental trade and cultural platform designed to spotlight Africa’s and the Caribbean’s finest export-ready brands, SMEs, and innovators, empowering them to scale internationally, unlock investment opportunities, and achieve global relevance. African Marketplace 2026 will showcase the richness of African and Caribbean heritage alongside contemporary innovation across fashion, furniture, art, cuisine, music, technology, wellness, and intellectual capital.Speaking on the announcement, Ibukun Awosika, Founder of African Marketplace and the Ibukun Awosika Leadership Academy (IALA), said: “African Marketplace 2025 was proof of concept. What the world witnessed in Dubai was not potential, it was excellence in full expression.” “For 2026, we are going even further. We are building on that foundation with greater scale, sharper commercial focus, and an even stronger declaration that Africa and the Caribbean are not waiting to be discovered. We are here. We are globally ready. And we are building our own tables. Dubai is where we invite the world to experience who we truly are.” She added.Through curated exhibitions, business networking, investment conversations, cultural showcases, and strategic partnerships, African Marketplace continues to position itself as a leading platform connecting Afro-Caribbean excellence to global opportunity. More than an exhibition, AMP serves as both a commercial gateway and cultural platform; creating meaningful opportunities for trade, investment, collaboration, and cross-cultural exchange on a global scale.As the platform grows year after year, AMP remains committed to building a lasting ecosystem where commerce, culture, innovation, and identity converge.EXHIBITOR REGISTRATION IS NOW OPENBusinesses, investors, partners, and attendees interested in participating in African Marketplace Dubai 2026 can learn more at:www.theafricanmarketplace.orgFor media inquiries, sponsorship opportunities, or partnership proposals, please contact:info@theafricanmarketplace.orgAbout African MarketplaceAfrican Marketplace (AMP) is a pan-African trade and culture platform connecting Africa and the Caribbean to global markets through commerce, creativity, innovation, and strategic partnerships. Hosted annually in Dubai, AMP provides export-ready businesses and entrepreneurs with access to international visibility, investment opportunities, and global networks.

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